PRIVACY POLICY

Last updated: 14/06/2025

At TravelChina.es, owned by 11dos Concept & Design SL (hereinafter, “we” or the “Site”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you use our website (www.travelchina.es) and our services.

By accessing and using our Site, you agree to the terms of this Policy. If you do not agree, we recommend that you discontinue browsing.

1. DATA CONTROLLER

• Identity: 11dos Concept & Design SL

• Tax ID (CIF): B83901371

• Address: [Include full registered address if required]

• Contact email: hola@11dos.net

• Phone: +34 660 988 682

2. INFORMATION WE COLLECT

We may collect and process the following data:

2.1. Data You Provide

• Contact details (name, email, phone number).

• Booking information (travel dates, preferences, passenger details).

• Payment data (card details, billing information; processed via secure third-party gateways, not stored by us).

• Communications (inquiries, complaints, feedback).

2.2. Automatically Collected Data

• Tracking technologies: Cookies, pixels, and server logs (see our Cookie Policy).

• Technical data: IP address, browser type, device, approximate location.

2.3. Third-Party Data

• Social media (if you interact with our profiles).

• Business partners (airlines, hotels, etc.) when you make a booking.

3. PURPOSES OF PROCESSING

We use your data to:

• Process bookings and service contracts.

• Send confirmations, invoices, and customer support.

• Personalize your experience and provide tailored offers.

• Comply with legal obligations (e.g., invoicing, fraud prevention).

• Send marketing communications (if you’ve consented).

4. LEGAL BASIS FOR PROCESSING

• Contract performance: To fulfill bookings.

• Consent: For marketing and non-essential cookies.

• Legitimate interest: Service improvement and security.

• Legal compliance: Tax and accounting requirements.

5. DATA SHARING & INTERNATIONAL TRANSFERS

Your data may be shared with:

• Service providers: Payment gateways, hotels, airlines.

• Public authorities: When required by law.

• Transfers outside the EU: Only with adequate safeguards (e.g., EU Standard Contractual Clauses).

6. DATA RETENTION

We retain your data:

• For the duration of our relationship and thereafter to meet legal obligations (e.g., 6 years for invoices under Spanish tax law).

• Until you withdraw consent (for marketing purposes).

7. YOUR RIGHTS

You may exercise your rights by emailing hola@11dos.net with a copy of your ID:

• Access, rectify, or erase your data.

• Restrict or object to processing.

• Data portability.

• Withdraw consent (without affecting prior lawful processing).

• Lodge a complaint with the Spanish Data Protection Agency (AEPD) (www.aepd.es).

8. DATA SECURITY

We implement technical and organizational measures (encryption, access controls) to protect your data against loss, unauthorized access, or alteration.

9. COOKIE POLICY

We use first- and third-party cookies for analytics and advertising. You can manage them via your browser settings or our Cookie Banner.

10. POLICY CHANGES

We reserve the right to update this Policy. Changes will be posted on the Site with the revision date.

11. CONTACT US

For privacy-related inquiries, contact our Data Protection Officer (DPO) at: hola@11dos.net.